Legal
Cookie Policy
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, understand how you use the site, and improve your experience.
2. Cookies We Use
2.1 Essential Cookies
These are required for the website to function and cannot be disabled.
- Authentication cookies: Keep you securely logged in across sessions. These expire after your session ends or after a set period.
- Security cookies: Help protect your account and prevent unauthorized access.
2.2 Functional Cookies
These remember your preferences to improve your experience.
- Preference cookies: Store your display and interface preferences (e.g., theme).
- Consent cookies: Remember your cookie consent choice so you are not asked repeatedly.
2.3 Analytics
We collect basic, anonymous visitor analytics on our public pages (page visited, general location, device type, and time of visit) to improve our website. This data is collected by our own servers — we do not use any third-party analytics or tracking services. No data is shared with advertisers or external companies.
3. Third-Party Services
Our application integrates with third-party services that may set their own cookies or use local storage:
- Authentication provider: Session management and secure login
- Payment processor: Payment processing (only on checkout pages)
These services have their own privacy and cookie policies which we encourage you to review. Specific provider details are available upon request.
4. Managing Cookies
You can manage cookies through your browser settings:
- Most browsers allow you to view, delete, and block cookies
- Blocking essential cookies may prevent you from using the dashboard
- You can clear cookies at any time through your browser settings
5. Sub-Processors
We use the following categories of sub-processors to deliver our services:
| Category | Purpose | Location |
|---|---|---|
| Cloud database & auth | Database, authentication | USA |
| Payment processor | Payment processing | USA |
| Communication delivery | SMS and voice calls | USA |
| AI analysis provider | AI conversation and sentiment analysis | USA |
| Web hosting | Application hosting and delivery | USA / EU |
| API backend | Workflow automation and API services | USA |
Specific sub-processor names and details are available upon request by contacting support@wellai.live.
6. Updates to This Policy
We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
7. Contact Us
If you have questions about our use of cookies, contact us at:
- Email: support@wellai.live
- Website: wellai.live